At Kocony, we are committed to providing you with a seamless shopping experience, and this includes efficient and reliable shipping services for our wide range of hats and sunglasses. This shipping policy outlines the details regarding how we handle the shipping of your orders.
We offer shipping services to various domestic and international locations. Our shipping services cover most countries around the world. However, there may be some restricted areas where we are unable to deliver. If you are unsure whether we can ship to your location, please contact our customer support at support@kocony.com.
- Standard Shipping: For domestic orders, our standard shipping option typically takes 3-7 business days for delivery. This service is suitable for customers who are not in a hurry to receive their purchases.
- Expedited Shipping: If you need your order to arrive quickly, we offer an expedited shipping service. Orders shipped via expedited shipping usually arrive within 3-7 business days.
- Standard International Shipping: International orders shipped via our standard service may take 4-9 business days for delivery, depending on the destination country and customs clearance processes.
- Express International Shipping: For faster delivery, we provide an express international shipping option. Express orders generally arrive within 4-9 business days.
All orders are processed within 7 business days after we receive your payment. During peak shopping seasons or due to unforeseen circumstances, there may be a slight delay in order processing. We will notify you via email if there are any significant delays.
Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website. If you have any issues accessing the tracking information, please contact us at support@kocony.com.
We strive to ensure timely delivery of your orders. However, there may be situations beyond our control that can cause delivery delays, such as natural disasters, customs clearance issues, strikes, or other unforeseen events. In such cases, we will do our best to keep you informed about the status of your order.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at support@kocony.com. We will respond to your inquiries as soon as possible.
